April 2011
31 posts
“I don’t have to tell you things are bad. Everybody knows things are bad. It’s a depression. Everybody’s out of work or scared of losing their job. The dollar buys a nickel’s worth, banks are going bust, shopkeepers keep a gun under the counter. Punks are running wild in the street and there’s nobody anywhere who seems to know what to do, and there’s no end to it. We know the air is unfit to breathe and our food is unfit to eat, and we sit watching our TV’s while some local newscaster tells us that today we had fifteen homicides and sixty-three violent crimes, as if that’s the way it’s supposed to be. We know things are bad - worse than bad. They’re crazy. It’s like everything everywhere is going crazy, so we don’t go out anymore. We sit in the house, and slowly the world we are living in is getting smaller, and all we say is, ‘Please, at least leave us alone in our living rooms. Let me have my toaster and my TV and my steel-belted radials and I won’t say anything. Just leave us alone.’ Well, I’m not gonna leave you alone. I want you to get mad! I don’t want you to protest. I don’t want you to riot - I don’t want you to write to your congressman because I wouldn’t know what to tell you to write. I don’t know what to do about the depression and the inflation and the Russians and the crime in the street. All I know is that first you’ve got to get mad. You’ve got to say, ‘I’m a HUMAN BEING, God damn it! My life has VALUE!’ So I want you to get up now. I want all of you to get up out of your chairs. I want you to get up right now and go to the window. Open it, and stick your head out, and yell, ‘I’M AS MAD AS HELL, AND I’M NOT GOING TO TAKE THIS ANYMORE!’ I want you to get up right now, sit up, go to your windows, open them and stick your head out and yell - ‘I’m as mad as hell and I’m not going to take this anymore!’ Things have got to change. But first, you’ve gotta get mad!… You’ve got to say, ‘I’m as mad as hell, and I’m not going to take this anymore!’ Then we’ll figure out what to do about the depression and the inflation and the oil crisis. But first get up out of your chairs, open the window, stick your head out, and yell, and say it: “I’M AS MAD AS HELL, AND I’M NOT GOING TO TAKE THIS ANYMORE!”
—Howard Beale in “Network” (1976), played by Peter Finch
Is e-mail internet?
- Me: “How can I help you today, ma’am?”
- Client: “Is e-mail internet”?
- Me: “I beg your pardon?”
- Client: “Is e-mail on the internet? I have no internet, can I still read my e-mail?”
- Me: “Well yes, you must be able to get online to view your e-mail.”
- Client: “Oh, dear. I can’t see my e-mail.”
- Me: “Well, let’s see. Can you open up Internet Explorer for me and tell me what you see?”
- Client: “Open what?”
- Me: “Your browser, can you open up your browser?”
- Client: “My…my…?”
- Me: “What you click on when you want to browse the internet?”
- Client: “I don’t use anything, I just turn my computer on, and it’s there.”
- Me: “Okay. Do you see the little blue ‘e’ icon on your desktop?”
- Client: “You mean I have to start writing letters again?”
- Me: “I’m…what, I’m sorry?”
- Client: “I don’t have any pens at my desk. I just want my e-mail again.”
- Me: “No, ma’am, your desktop, on your computer screen. Can you click on the little blue ‘e’ on your computer screen for me?”
- Client: “Oh, this is too much work. I’m too upset. Just send me my e-mail. Can’t you send me my e-mail?”
- Me: “We…okay, ma’am. Can you tell me what color the lights are on your router right now?”
- Client: “My what?”
- Me: “The little box with green or possibly a couple of red lights on it right now - it’s most likely near your computer?”
- Client: “Lights and boxes, boxes and lights, just get my e-mail for me.
- Me: “My test is showing that you should be able to get online right now. Can you tell me what you’re seeing on your computer screen?”
- Client: “It’s been the same thing for the last two hours.”
- Me: “An error message?”
- Client: “No, just stars. It’s black and moving stars.”
- Me: “…Do you see your mouse next to your keyboard?”
- Client: “Yes.”
- Me: “Move it for me.”
- Client: “Move it?”
- Me: “Yes. Move it.”
- Client: “My e-mail!”